Exchange & Return Policy

1. Exchange and Return Period

You may request an exchange or return within 14 days of receiving your order, subject to any longer statutory periods or additional rights applicable to your particular case under Egyptian Consumer Protection Law.

2. Conditions for Accepting Exchanges and Returns

For a request to be accepted under our store policy, the product must:

• Be in its original condition as received.
• Be unused and unwashed.
• Be free from damage, stains, or odors.
• Include all original accessories and original packaging, where applicable.
• Remain in a condition suitable for resale.

These conditions shall not limit or diminish any consumer rights granted by law, particularly in cases involving defective products, non-conformity, or other circumstances in which the law provides specific protections.

3. Eligible Reasons for Exchanges and Returns

You may request an exchange or return for the following reasons:

• The size received does not fit.
• The product has a manufacturing defect.
• The product received differs from the item ordered.
• You wish to exchange the product for another item, subject to availability.

Each request will be handled in accordance with applicable law and the conditions relevant to the type and reason for the request.

4. Cases in Which Exchanges or Returns May Not Be Accepted

Depending on the circumstances and applicable law, a request may not be accepted in the following cases:

• The product has been used or washed beyond what is permitted under applicable law.
• Original tags or labels have been removed, where this legitimately affects eligibility for a return.
• The product was damaged after delivery due to misuse.
• More than 14 days have passed since delivery, without prejudice to any other applicable statutory periods or consumer rights.

These exclusions will not be applied in a way that removes or restricts consumers’ legal rights in cases involving defects, non-conformity, or other circumstances protected by law.

5. Inspecting Your Order Upon Delivery

We provide the opportunity to inspect your product before delivery is completed, subject to the procedures and services available through the shipping company. We recommend checking your order as soon as it arrives and reporting any issues as soon as possible.

Inspection procedures depend on the shipping company’s policies and may not always allow customers to open or try the contents of a package before accepting delivery.

Important: Not inspecting the product in front of the courier, or discovering a problem after the courier has left, does not constitute a waiver of your statutory consumer rights. It does not prevent you from filing a complaint or requesting an exchange or return where the applicable legal requirements are met.

6. Shipping Fees for Exchanges and Returns

If the request results from a product defect or an error on our part, we will handle the case according to the nature of the issue and applicable law, without charging the customer any additional fees that are not legally permitted.

If the request is due to a size change or personal preference, reasonable shipping fees may apply depending on the circumstances and delivery location. Any applicable fees will be communicated to the customer in advance and will comply with applicable law.

7. Refunds

Once the returned product has been received and inspected, and the condition and reason for the return have been reviewed:

• The customer will be informed of the outcome of the review.
• The refund will be issued through an available and agreed-upon payment method, in accordance with applicable law.
• The time required for the refund to appear may vary depending on the payment method and financial institution, subject to any legally required deadlines.

The inspection process does not affect any statutory consumer rights that apply to the case.

8. How to Request an Exchange or Return

To help us process your request, please provide the following information:

• Order number.
• Customer name.
• Phone number.
• Reason for the exchange or return.
• A clear photo of the product if there is a problem or defect.

Important: We currently do not offer a home collection service for returned products. After you contact us, the DAFY team will explain the return procedure and coordinate the exchange or return, including the appropriate shipping method and any applicable fees before you send the product.

Please do not send the product back before contacting us and receiving return instructions.

9. Important Notes

• Returned products will be reviewed and inspected according to the circumstances of the request and applicable law.
• Exchanges are subject to the availability of the requested size or replacement product.
• Free shipping on orders exceeding EGP 2,000 is a benefit advertised on our website. It does not automatically include shipping costs for exchanges or returns, subject to any legal obligations regarding shipping fees.
• This policy explains DAFY’s procedures and must not be interpreted as a waiver or restriction of any consumer rights granted under Egyptian Consumer Protection Law No. 181 of 2018, its executive regulations, amendments, or any other applicable legislation.